Shipping Information
Delivery Method: Courier
Delivery Area: Nationwide
Shipping cost: 2,500 won
Delivery time: 3 to 7 days
Delivery Information: You may need to pay a separate additional fee for mountainous areas or island areas.
The product ordered by the customer will be shipped after payment is confirmed. However, depending on the type of product, delivery of the product may be delayed slightly.
Exchange/Return Information
Exchange and return address
- [07567] Nexus Pharma Co., Ltd. B1, CH Building, 71 Gonghang-daero 45-gil, Gangseo-gu, Seoul
When exchanges and returns are possible
- 7 days from the date of receipt of the written contract details. However, if the goods are supplied later than when the document was received, within 7 days from the date the goods were supplied or the supply of the goods began
- The details of the products and services supplied are displayed. If the content is different from the advertisement or the contract details are executed, within 3 months from the date the goods were supplied, and within 30 days from the day the fact was learned or learned
When an exchange or return is not possible
- If goods, etc. are lost or damaged due to reasons for which the user is responsible (however, if the packaging etc. are damaged to check the contents of the goods, etc., the subscription may be withdrawn)
- When the value of goods, etc. has decreased significantly due to user use or partial consumption
- When the value of goods and the like has decreased significantly over time to the extent that resale is difficult
- Damaging the packaging of goods, etc. that can be copied
- When the customer's prior consent is obtained because irreparable damage is expected to be caused to the seller when the subscription is withdrawn, such as goods produced on an individual order
- When provision of digital content has begun, (However, in the case of a contract consisting of segmented services or fragmented digital content, the subscription may be withdrawn for the part where provision has not been initiated)
※ If the customer changes their mind and makes an exchange or return, the customer is responsible for the cost of returning the item.
(including color exchange, size exchange, etc.)
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To request a return or exchange, please note that it is mandatory to provide a video of the unpacking of the package.
